Privacy Policy

This Privacy Policy describes how modpizza.top ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at modpizza.top, place orders online, or otherwise interact with our food services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

We operate the website modpizza.top and provide food ordering and related services to customers across the United States. For all privacy-related matters, you may contact us using the following details:

For all privacy inquiries, data access requests, or complaints, please contact us directly at [email protected]. We aim to respond to all privacy-related inquiries within thirty (30) days of receipt.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our website, create an account, place a food order, or contact us, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, and date of birth (for age verification purposes).
• Contact Information: Email address, phone number, billing address, and delivery address.
• Payment Information: Credit or debit card details, billing information, and transaction history. Note that full payment card details are processed by our secure third-party payment processors and are not stored directly on our servers.
• Account Information: Login credentials, account preferences, order history, and saved addresses.
• Communications: Messages, feedback, reviews, complaints, or any other information you submit to us through contact forms, email, or customer support channels.
• Dietary Preferences and Special Requests: Information you provide regarding food preferences, allergies, or customizations when placing orders.
• Marketing Preferences: Your preferences regarding receiving promotional communications from us.

2.2 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, server logs, and similar tracking technologies. This may include:

• Log Data: Your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and time spent on each page.
• Device Information: Device type, device identifiers, screen resolution, language settings, and mobile network information.
• Clickstream Data: Information about your navigation path through our website, search queries, and interactions with website features.
• Location Data: General geographic location derived from your IP address, and precise location data if you grant permission on your mobile device for delivery services.
• Session Information: Cookie identifiers, session tokens, and similar tracking data.

2.3 Information from Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant advertising. Cookies are small text files stored on your device. For detailed information about the types of cookies we use and how to manage your cookie preferences, please see Section 9 (Cookie Usage) of this Privacy Policy.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media account (such as Facebook or Google) to our website, we may receive certain profile information from that platform.
• Payment Processors: Transaction confirmation and fraud prevention data from payment service providers.
• Delivery Partners: Delivery status updates and logistics information from third-party delivery service providers.
• Analytics Providers: Aggregated or de-identified data from analytics services that help us understand how users interact with our website.
• Marketing Partners: Information about your interactions with our advertisements displayed on third-party websites or platforms.

2.5 Aggregated and De-Identified Data

We may collect, use, and share aggregated or de-identified information that cannot reasonably be used to identify you. This type of data is used for statistical analysis, improving our services, and business reporting purposes. We will not attempt to re-identify any de-identified data.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing you with excellent food service and improving your overall experience with us. Specifically, we use your personal information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including managing payments and coordinating delivery or pick-up.
• Creating and managing your customer account.
• Communicating with you about your orders, including order confirmations, delivery updates, and receipts.
• Providing customer support and responding to your inquiries or complaints.
• Personalizing your experience on our website based on your order history and preferences.

3.2 Analytics and Service Improvement

• Analyzing usage patterns, trends, and statistics to understand how customers interact with our website and services.
• Monitoring and improving website performance, functionality, and user experience.
• Conducting research and development to enhance our food offerings, menu options, and service quality.
• Testing new features, products, or services before broader rollout.
• Generating internal business reports and performance metrics.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, discounts, and newsletters about our products and services, where you have consented or where we have a legitimate interest in doing so.
• Displaying targeted advertisements on our website, third-party websites, and social media platforms based on your browsing history and preferences.
• Conducting surveys, contests, and loyalty programs.
• Measuring the effectiveness of our marketing campaigns.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders and account.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws, regulations, and legal processes.
• Detecting, preventing, and investigating fraudulent transactions, unauthorized access, and other illegal activities.
• Protecting the rights, property, and safety of our customers, employees, and business partners.
• Enforcing our Terms of Service and other agreements.
• Responding to lawful requests from law enforcement agencies and government authorities.

3.5 Business Operations

• Managing our internal business operations, including accounting, auditing, and financial reporting.
• Maintaining and securing our IT systems and infrastructure.
• Evaluating or conducting mergers, acquisitions, or other business transactions.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are granted access to your personal information only as necessary to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: To securely handle payment transactions.
• Delivery Partners: To coordinate and complete food delivery to your specified address.
• Cloud Hosting and IT Services: To host our website and store data securely.
• Email and Communication Platforms: To send order confirmations, marketing emails, and customer support messages.
• Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics).
• Customer Support Tools: To manage customer inquiries and support tickets.
• Marketing and Advertising Platforms: To deliver targeted advertisements.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request. This includes disclosures to:

• Law enforcement agencies, courts, regulators, or government authorities in response to lawful requests, subpoenas, court orders, or warrants.
• Relevant parties when we believe disclosure is necessary to prevent harm, fraud, or illegal activity.
• Legal counsel, auditors, and advisors in connection with legal proceedings or compliance assessments.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so, such as when you participate in joint promotions or integrate third-party services with your account.

4.5 Aggregated or De-Identified Information

We may share aggregated or de-identified information that does not personally identify you with business partners, advertisers, or the public for research, marketing, or analytical purposes.

5. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, and all employees with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant payment processors. We do not store full payment card numbers on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Data Minimization: We collect only the personal data that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain a data breach response plan to promptly address and notify affected individuals in the event of a security incident, in accordance with applicable state breach notification laws.

5.2 Limitations of Security

While we implement reasonable security measures, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights and interests, we will notify you as required by applicable law, including the data breach notification requirements under applicable U.S. state laws.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable U.S. privacy laws. We are committed to honoring these rights and providing you with mechanisms to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purposes for collecting or sharing it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not sell personal information. However, if we ever engage in practices that constitute "sharing" for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will verify your identity before processing your request and respond within 45 days, with an extension of an additional 45 days where necessary.

6.2 General Privacy Rights

Regardless of your state of residence, you have the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal and operational requirements.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using the following methods:

• Email: [email protected]
• Website: modpizza.top

To protect your privacy and security, we may need to verify your identity before processing your request. We will not charge a fee for fulfilling your request unless it is excessive or manifestly unfounded. We reserve the right to deny requests that we cannot verify or that are repetitive or unfounded.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some cases, we may retain data for longer periods if required by law or for the establishment, exercise, or defense of legal claims.

8. Children's Privacy

Our food ordering services are not directed at or intended for use by minors under the age of 18. We do not knowingly collect, use, or share personal information from individuals under 18 years of age. If you are under 18, please do not use our website or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Our practices regarding children's data are consistent with the Children's Online Privacy Protection Act (COPPA) and applicable state laws. We do not knowingly market to children or allow children to create accounts on our platform.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. Cookies are small text files that are placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable core functions such as security, session management, and order processing.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are most frequently visited. We use this data to improve website performance.
• Functional Cookies: These cookies allow our website to remember your preferences and settings, such as your saved addresses and dietary preferences.
• Marketing and Advertising Cookies: These cookies track your browsing activity across websites to deliver targeted advertisements relevant to your interests.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also opt out of interest-based advertising through tools provided by the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Our business is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers, including analytics platforms, cloud hosting services, and marketing tools, may process your data in other countries.

When we transfer personal information to countries outside the United States, we take appropriate steps to ensure that your information receives adequate protection consistent with applicable U.S. privacy laws, including:

• Implementing contractual protections with our service providers, such as data processing agreements that require them to protect your information in accordance with applicable privacy laws.
• Using service providers that have implemented industry-standard security certifications and frameworks.
• Ensuring that any transfers comply with applicable U.S. federal and state privacy regulations.

By using our website and services, you understand and acknowledge that your personal information may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

We may integrate with third-party platforms such as Google Maps (for delivery location services), social media platforms (for social login features), or payment processors. These third parties have their own privacy policies that govern the collection and use of your information when you interact with their services through our platform.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not alter its data collection and use practices in response to DNT signals. We will update this policy if we adopt a DNT standard in the future.

California residents should note that we currently do not sell personal information or engage in cross-context behavioral advertising in a manner that would require a "Do Not Sell or Share" mechanism. However, you may contact us at [email protected] to exercise your California privacy rights.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account (if you have one).
• Displaying a prominent notice on our website homepage.

Your continued use of our website or services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Filing Complaints with Data Protection Authorities

If you are a California resident and you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's office. Contact information for these authorities is as follows:

For residents of other states, you may have the right to file complaints with your state's attorney general office or consumer protection agency. We encourage you to contact us first at [email protected] so we have the opportunity to address your concerns directly before you escalate to a regulatory authority.

Additionally, if you believe our practices violate the Federal Trade Commission Act or other federal consumer protection laws, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team using the information provided below. We are committed to addressing your concerns promptly and transparently.

When contacting us regarding a privacy matter, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account (if applicable).
• A clear description of your request or concern.
• The specific right you wish to exercise (if applicable).
• Your state of residence (for state-specific rights requests).

We will acknowledge receipt of your request within 10 business days and will respond substantively within 30 days (or 45 days for California residents, with a possible extension of an additional 45 days where necessary).